1. Our on-line retail sales operation is aimed at supplying
excellent service and value for money. We don't supply goods
on a demonstration basis unless otherwise agreed. If you are
not sure about the product you need, we suggest you research
it first, before you make a purchase. Because we are an established
retailer with a "real" shop with demonstration facilities,
we can offer knowledgable and accurate advise - please feel
free to ask us about anything you are interested in. If you
are not sure about a product, we advise you not to buy it
until you are.
2. If the size of a product is critical, please make sure
it will fit before you make a purchase. If the dimensions
are not shown with the product specification, please contact
us and we will provide you with the full dimensions. Goods
that don't fit will clearly have been unpacked and therefore
cannot be returned as "un-opened".
3. Offers and deals posted on our website are only available
through our online outlet.
4. All quoted prices include VAT - delivery is extra (unless
stated otherwise). Where a price includes delivery, this is
to mainland UK only.
5. On the occasion where a price is listed incorrectly due
to a typographical error or otherwise, we will inform you
immediately as to the correct price of the goods. You will
then have the option to proceed with or cancel the sale. A
contract isn't active until we have taken payment for your
order.
6. When paying by credit card, goods will be charged to you
on the day your goods are despatched. All Credit/Debit Cards
are processed on the day your order is dispatched.
7. To protect your personal details, a receipt for your goods
together with the order tracking number will be sent by email
on the afternoon of dispatch. No documents will be enclosed
within the order itself. The shipping label on the outside
of the packing will confirm the order was dispatched by Newcastle
HiFi.
8. If we cannot supply the agreed goods from stock we will
inform you immediately. You can then cancel the sale or wait
an agreed time.
9. Legislation states that the goods must be despatched within
30 days of the sale. Our target is next day (Weekends not
included) unless otherwise agreed and at additional cost to
normal delivery.
10. If you are paying by credit card, goods can only be delivered
to the address at which your credit card is registered. Variations
may apply, but please ask for details.
11. Price Promise. We do not operate a price promise. Our
aim is to offer superb deals always - backed by our high level
of service. We consider our terms and conditions to be possibly
the best in online retailing.
12. Deliveries can only be made to addresses with an active
landline telephone.
13. These conditions only apply to UK sales.
Right to withdraw
Current legislation gives you the right to cancel the sale
from up to 7 working days from receipt of the goods, without
penalty and without giving a reason. The following details
would have to be complied with:
1. Cancellation to be in writing.
2. The goods must not be damaged or soiled in any way.
3. Goods preferably to be in their original packaging.
4. The cost of returning the goods would be at your expense.
5. The goods must arrive back undamaged. Please consider insuring
the goods before despatch.
6. A refund would be given only when we have received the
goods and the above points (1 - 4 ) have been complied with.
7. Customised items or orders can not be returned.
8. Variations to these conditions may apply - subject to mutual
agreement.
Damaged Goods
If after receiving your goods they are found to be damaged
in anyway, please inform us by email - sales@homedj.co.uk.co.uk
or in writing within 24 hours.
Complaints Procedure
If you have any complaints or concerns regarding your purchase
or the or the way in which your transaction was handled, please
inform us by email - admin@homedj.co.uk.co.uk or in writing
to Home DJ, 6 Abbey Street, Carlisle, CA3 8TX. Your concern will be dealt with swiftly.
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